1. About these Terms
These Terms of Service explain the rules that apply when you use the Ostario Media website, customer portal and managed digital billboard and screen advertising services.
By accessing our website, creating an account, submitting a brief, approving a proposal, uploading creatives, making payment or using our services, you agree to these Terms. If you use the service on behalf of a business or organisation, you confirm that you have authority to accept these Terms for that business or organisation.
2. Who we are
Ostario Media is the trading name of Ostario Group Ltd, a company registered in England and Wales.
- Company number: 16819602
- Registered office: 86-90 Paul Street, London, EC2A 4NE
- Email: info@ostariomedia.com
In these Terms, “Ostario Media”, “we”, “us” and “our” mean Ostario Group Ltd trading as Ostario Media. “You” and “your” mean the business, organisation or person using our website, portal or services.
3. About our service
Ostario Media provides a managed digital billboard and screen advertising service. Our service may include receiving campaign briefs, preparing screen options and proposals, coordinating creative requirements, reviewing uploaded creative files, preparing payment requests and invoices, arranging campaign launch through third-party providers and entering campaign results into the customer portal using available third-party data.
We act as a managed service provider. We use third-party media-buying platforms, screen networks, media owners, venue owners, property owners and other partners to help arrange campaign delivery. We do not own or operate most of the screens shown in proposals.
4. Business customers
Our service is intended for businesses and organisations. We may refuse briefs that are not linked to a genuine business or organisation.
By creating an account or submitting a brief, you confirm that the information you provide is accurate and complete, that you have authority to act for the relevant business or organisation, and that you will provide business details, including a Companies House number where requested.
5. Your account
You may need an account to submit briefs, view proposals, upload creatives, send messages, view payment requests, download invoices and view results.
You are responsible for keeping your login details secure, making sure only authorised people access your account, and all actions taken through your account unless caused by our failure to use reasonable care.
We may suspend or restrict access to your account where we reasonably believe there is misuse, security risk, non-payment, unlawful activity, breach of these Terms, or another valid operational or legal reason. If your account is suspended, you should contact us for more information.
6. Account deletion
You may request account deletion from your account area. When you confirm deletion, your account will be scheduled for deletion after 30 days. Signing in before the 30-day period ends allows you to cancel deletion and restore the account.
After the deletion period, we may delete, anonymise or restrict access to account information. We may retain records where needed for legal, accounting, dispute, fraud-prevention, campaign-delivery or legitimate business record purposes. Deleting an account does not automatically remove records that we are required or entitled to keep, such as invoices, payment records, campaign records, dispute records or compliance records.
7. Campaign briefs
A campaign brief is a request for us to review your requirements and prepare screen options or a proposal. Submitting a brief does not guarantee that screens will be available, a campaign will be accepted, a proposal will be suitable, a campaign will go live, or any particular number of plays, reach, screen time, enquiries, sales or other results will be achieved.
You are responsible for ensuring the brief is accurate, including campaign name, business details, target locations, budget, schedule, screen preferences, creative orientation, creative notes and any other information you provide.
8. Proposals and screen options
A proposal may include screen options, locations, estimated plays, estimated reach, screen time, campaign dates, setup fees, ad budget and other campaign information.
Screen options, estimated plays, estimated reach, screen time and availability are planning information only. Even after a campaign has been approved and submitted, delivery depends on screen availability, platform acceptance, bid opportunities, budget, scheduling, creative approval and third-party systems. If selected screens are busier than expected, delivery may take longer and the campaign may run for longer than initially estimated where practical.
We may amend, withdraw or replace a proposal if screen availability, pricing, technical requirements or third-party rules change.
9. Setup fees, ad budget and payment
Campaign pricing may include a setup fee, covering managed work such as campaign review, sourcing screen options, preparing proposals, checking requirements, coordinating launch and results updates, and an ad budget, used for media spend.
The setup fee is separate from the ad budget. Payment is by bank transfer. Campaigns will not go live until required payment has been received unless we agree otherwise in writing.
You must use the payment details and reference provided in the payment request. We will issue an invoice or receipt after payment has been received.
10. Customer go-live choice
Where available, you may choose whether the campaign should go live as soon as payment is received or on a future date. Your selected go-live option is subject to creative approval, payment being received, screen availability, third-party approval and technical or operational requirements. If the selected date cannot be met, we may contact you to agree an alternative.
11. Creatives and uploaded materials
You are responsible for all creatives and materials you provide, including text, images, logos, videos, music, claims, links, QR codes, trade marks, brand names and other content.
By uploading or sending materials to us, you confirm that you own the materials or have permission to use them, the materials do not infringe anyone else’s rights, the materials are lawful, accurate and not misleading, any claims can be substantiated, and the materials comply with applicable advertising laws, regulations, industry codes and third-party requirements.
You grant us permission to use, host, store, copy, adapt, resize, format, convert, display, submit and transmit your materials as needed to provide the service, prepare proposals, review creatives, submit campaigns, run campaigns, provide results and communicate with relevant third-party partners. You retain ownership of your creative materials.
12. Advertising and creative approval
Creatives may need to be reviewed or approved by Ostario Media, media-buying platforms, screen networks, media owners, venue owners, property owners or other third-party partners. Approval is not guaranteed.
We may reject, pause, remove or request changes to any campaign or creative that we reasonably believe may be unsuitable, unlawful, misleading, harmful, offensive, technically unsuitable, non-compliant or likely to be rejected by a third party.
Our Advertising & Creative Policy forms part of these Terms and explains the main creative, content and standards requirements that apply.
13. Campaign delivery
We will use reasonable care and skill when providing the service. However, campaign delivery may depend on third-party media-buying platforms, screen networks, media owners, venue owners, property owners, software providers, internet services and other partners.
We do not guarantee uninterrupted campaign delivery, exact screen availability, exact play counts, exact reach, exact screen time, exact spend pacing, equal rotation between multiple creatives, a particular screen accepting a campaign, or any particular commercial outcome.
We provide advertising placement and campaign management services. We do not guarantee any increase in sales, enquiries, website traffic, footfall, brand awareness, revenue or other commercial outcome.
14. Results
Results shown in the portal are based on information available to us from third-party platforms, screen networks, media owners or reporting exports. We may enter results manually into the portal.
Results may include plays, reach, spend used, screen time or other campaign information. Results are provided for reporting and information purposes only. They are not a guarantee of business performance, enquiries, sales, revenue, footfall, brand awareness or any other outcome. Third-party reporting data may be delayed, incomplete, estimated or subject to adjustment.
15. Cancellations and refunds
You may cancel a campaign brief before it has progressed. If you cancel after we have started work, prepared proposals, sourced screen options, reviewed creatives or coordinated campaign setup, the setup fee may still be payable or non-refundable where already paid.
Once creatives are approved and you have given final go-ahead for the campaign to go live, refunds are not generally available except where required by law or agreed by us in writing.
If an ad budget has been paid but not yet committed or spent, we may return or credit unspent amounts where reasonable and practical, subject to any third-party commitments, bank fees, administrative costs or agreed deductions. Any refund or cancellation request will be handled manually. Contact us at info@ostariomedia.com.
16. Messages and communications
You may send campaign-specific messages through the portal. We may contact you by email or through the portal about your account, campaign, creatives, payment, results or service updates. You agree that we may send service and administrative messages that are necessary to provide the service.
You should not use the portal to send unlawful, abusive, misleading, defamatory, confidential, sensitive or irrelevant content.
17. Third-party platforms and screen networks
Third parties may impose their own rules, restrictions, approval processes, technical requirements, schedules, reporting methods and availability limits. We are not responsible for third-party systems, outages, delays, refusals, data inaccuracies, screen faults, venue restrictions or media-owner decisions, except where we have failed to use reasonable care and skill.
18. No direct relationship with third-party screen partners
Information about screen options, venues, locations, media owners, platform availability or screen-network opportunities may be provided to you only for reviewing and approving campaigns through Ostario Media.
You must not use proposal, portal or campaign information to bypass Ostario Media, misuse third-party screen information, misrepresent your relationship with Ostario Media or any third-party partner, or contact third-party screen partners in a way that interferes with our service or relationships.
19. Website and portal use
You must not use the website or portal unlawfully, attempt to gain unauthorised access to accounts, systems or data, interfere with the operation or security of the service, upload malicious files or code, scrape, copy, reverse engineer or misuse the service, submit false, misleading or harmful information, use the service to infringe anyone’s rights, or attempt to bypass fees, approval processes, technical controls or security measures.
20. Intellectual property
All rights in the Ostario Media website, portal, branding, designs, software, content and materials belong to us or our licensors, except for content you provide. You may use the portal only for receiving our services. You must not copy, reproduce, modify, distribute, sell, license, reverse engineer or misuse any part of the website, portal or service except as permitted by law or agreed in writing.
21. Confidentiality
Information shared through proposals, screen options, pricing, campaign planning, portal content or messages may be commercially sensitive. You must not disclose or misuse confidential or commercially sensitive information received through the service except where needed to review or approve your own campaign, or where required by law.
We will take reasonable care with your confidential campaign information, but we may share it with service providers and third-party partners where needed to provide the service.
22. Privacy and cookies
We process personal data in accordance with our Privacy Policy. Our Cookie Policy explains how we use cookies and similar technologies.
23. Suspension and termination
We may suspend, restrict or terminate your account or access to the service if you breach these Terms, provide false or misleading information, payment is not made when due, your creative or campaign creates legal, regulatory, brand-safety or third-party approval concerns, your use creates security, operational or reputational risk, we are required to do so by law or third-party requirements, or we reasonably believe suspension is necessary to protect us, our users, partners or the service.
You may stop using the service at any time, subject to any outstanding payment, campaign, cancellation, refund or record-retention requirements.
24. Liability
Nothing in these Terms limits or excludes liability where it would be unlawful to do so.
Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, business, goodwill, opportunity or anticipated savings, loss caused by inaccurate information provided by you, loss caused by rejected, delayed or unsuitable creatives, loss caused by third-party platforms, screen networks, venue owners, property owners or media owners, loss caused by screen unavailability, screen faults, technical issues, outages or reporting delays, loss caused by your breach of these Terms or advertising rules, or any failure to achieve sales, enquiries, footfall, revenue or campaign performance outcomes.
Our total liability to you for claims connected with a campaign is limited to the amount of setup fees paid to us for that campaign, except where the law does not allow such a limit.
25. Your responsibility to us
You agree to compensate us for losses, claims, costs or expenses we suffer because of your breach of these Terms, unlawful, misleading or infringing creative content, failure to obtain rights, permissions or approvals, breach of advertising standards or laws, misuse of the service, or claims made by third parties because of your campaign or materials.
26. Force majeure
We are not responsible for delay or failure caused by events outside our reasonable control, including outages, internet or telecommunications failures, cyber incidents, third-party platform issues, supplier failure, strikes, transport disruption, extreme weather, fire, flood, war, terrorism, epidemic, pandemic, legal restrictions or government action.
27. Changes to these Terms
We may update these Terms from time to time. The latest version will be shown on our website. If changes are material, we may notify users through the portal or by email where appropriate. Continuing to use the service after updated Terms take effect means you accept the updated Terms.
28. Complaints and disputes
If you have a complaint or dispute, contact us at info@ostariomedia.com. Please include your name, business name, campaign reference, relevant dates and a clear description of the issue.
If a dispute involves a third-party platform, screen network, media owner, venue owner or property owner, our role may be limited to sharing information reasonably available to us and communicating with relevant parties where practical.
29. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over disputes connected with these Terms, except where mandatory law requires otherwise.
30. Contact
Ostario Group Ltd trading as Ostario Media
Registered in England and Wales
Company number: 16819602
Registered office: 86-90 Paul Street, London, EC2A 4NE
Email: info@ostariomedia.com